PAYMENT

Due to the personalised nature of your custom cookies, payment is accepted by bank transfer or card payment in advance only. I require a $30 deposit upon booking in your order to confirm your booking. Invoices will be supplied for all orders, and include deposit and payment details, as well as confirmation of your order details. 

Final payment for your custom order must then be paid in full 7 days prior to collection or to the dispatch date (for postal orders). Please note I do not start making any orders unless payment, or proof of payment has been received.

An additional deposit amount may be required if your credit order includes customised items/tools required to complete your order, that will need to be ordered in advance (such as personalised names, logos, and/or date stamps). 

CANCELLATIONS & POSTPONEMENTS

You will receive your deposit back (less any costs for customised items/tools) if your order is cancelled more than 7 days prior to your collection or dispatch date (for postal orders). 

All payments are non-refundable if you cancel your order within 7 days of your order collection or dispatch date. 

If you need to postpone your order, your deposit can be transferred to a different date, subject to availability.

 REFUNDS

Due to the nature of our products, with all cookies being baked fresh to order and custom made, we do not offer refunds under any circumstances once your order has been started. 

POSTAGE & HANDLING

Please note that postage is at your own risk. Whilst we take the utmost care with our orders and package them as best we can to protect your cookies and prevent any damages whilst in transit, we do not accept any responsibility for any damages once picked up or dispatched. 

All postage orders are sent via registered Australia Post Express Post service and we do not take any responsibility for postal delays or lost packages.